bolasinga Privacy Policy

This page describes what we collect when you use bolasinga and how we keep that data protected. We take data security seriously and handle your personal information according to the laws of the jurisdictions where we operate. Our privacy practices apply to all users accessing our platform through web or mobile, regardless of location.

We collect information only to operate bolasinga—to verify your identity, process deposits and withdrawals, settle your bets, and provide customer support. We do not sell your data to third parties and we do not use your account information for marketing without your consent. This policy explains what we collect, how long we keep it, and what rights you have regarding your data.

What We Collect When You Join bolasinga

When you open an account with bolasinga, we collect your email address, full name, phone number, date of birth, and residential address. We also collect one identity document—your national ID, passport, or driving licence—to verify that you are who you claim to be. This verification process, known as KYC (Know Your Customer), is required by law in most jurisdictions where we operate.

We also collect payment method details: the name on your bank account, account number, or e-wallet registration. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive only a transaction reference and confirmation that the payment succeeded—your actual payment credentials stay with your payment provider. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we retain the account number and holder name only.

How We Use Your Data on bolasinga

We use your personal information to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. Your email and phone number allow us to send you account notifications, settlement confirmations, and support responses. Your payment method is used only to process deposits and withdrawals—never for any other purpose.

We store your gameplay history (bets placed, settlements, withdrawals) to calculate your account balance and settle disputes. If you place a bet on Liga 1, Piala AFF, or a slot tournament on bolasinga, we record that bet, the outcome, and the settlement amount. This record is kept for accounting purposes and to investigate complaints. We also track your IP address and device information to detect unauthorized access and prevent account takeover.

Note: We do not use your data to create marketing profiles or sell your information to advertisers. Your bolasinga account information is confidential and shared only with payment processors and legal authorities when required by law.

Where We Store Your Data

Our servers may be located outside your jurisdiction. Your data is encrypted both in transit (SSL/TLS) and at rest (AES-256 encryption on our databases). Even if our infrastructure is accessed without authorization, encrypted data cannot be read without the decryption key, which is stored separately and protected by additional security layers.

We retain your identity documents and account history for as long as your bolasinga account remains open, plus a minimum of five years after closure for regulatory compliance and dispute resolution. We do not retain payment card numbers or e-wallet credentials—those are handled by our payment processors, not by bolasinga directly.

We encrypt your data by default and share it only with payment processors and authorities—never with advertisers or third-party marketers.

bolasinga data policy

Third-Party Processors and Data Sharing

We work with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking providers and local payment, online payment, e-wallet, mobile banking partners) to handle deposits and withdrawals. We share only the information necessary to complete transactions—your name, account number, and transaction amount. These processors have their own privacy policies and security standards.

We may also share data with regulatory bodies and law enforcement if required by law or court order. We do not share your data with affiliate networks, analytics platforms (beyond basic server logs), or any company for commercial purposes. If bolasinga is acquired or merged, data will be transferred under the same privacy protections outlined in this policy.

Your Rights Regarding bolasinga Account Data

You have the right to request a copy of the personal information we hold about you. To do so, contact us via email with your request and account username. We will provide a copy within 30 days. You also have the right to request corrections to your personal data if it is inaccurate—for example, if your address or phone number has changed.

You may request that we delete your bolasinga account and associated personal data, subject to our legal retention obligations. Once you close your account in writing, we cease all active data collection. After the five-year regulatory retention period expires, we delete your account information from our systems. In cases where you request deletion but still have an outstanding dispute or unresolved settlement, we may retain data until the dispute is resolved.

Cookies and Tracking on bolasinga

We use cookies to keep you logged in to your bolasinga account and to remember your language and display preferences. These are session cookies (cleared when you log out) and persistent cookies (lasting up to one year). We do not use cookies to track you across other websites or to build advertising profiles.

Our analytics logs track page visits, button clicks, and error events to help us fix bugs and improve bolasinga performance. These logs do not identify you personally—they are aggregated and anonymous. If you disable cookies in your browser, you may not be able to stay logged into your account.

Account Recovery and Data Access During Disputes

If you lose access to your bolasinga account, we can recover it by re-verifying your identity. We will ask for your registered email, phone number, and one form of identification. During the recovery process, we access your account history to confirm your identity and confirm ownership of your payment method. Once identity is verified, we reset your password and restore access.

If you file a dispute over a settlement or claim unauthorized activity on your account, we examine your account data—including your bet history, payment records, and IP logs—to investigate. This investigation may take up to five business days. We notify you of the outcome via email.

Contact Us About Privacy on bolasinga

If you have questions about our privacy practices, wish to request your data, or want to report a data breach, contact us via email or in-app chat. Our support team operates in English and Indonesian and will direct your privacy request to our data protection officer. We respond to privacy requests within 30 days.

If you believe we have mishandled your personal data or violated this privacy policy, you may file a complaint with your local data protection authority. We cooperate with regulatory bodies investigating privacy complaints and take all reports seriously.

Summary

We at bolasinga collect only the information necessary to operate our platform securely and comply with law. We encrypt your data, never sell it to advertisers, and respect your privacy throughout your time on bolasinga. If you have concerns about how we handle your information or wish to exercise your rights, our support team is available to help.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant changes will be announced via email to your registered address. By continuing to use bolasinga after such changes, you accept the updated policy.